Payment & returns

We support safe and secure online payments to ensure your personal information is protected at every step of your purchase. All payment details are processed through encrypted connections, providing a reliable and secure checkout experience.

You can complete your order using a range of trusted payment methods available at checkout, including iDEAL, iDEAL in3, PayPal, credit card, Bancontact, SEPA bank transfer, Przelewy24 and Klarna.

Your order will be processed and shipped once your payment has been successfully completed.

You have the right to withdraw from your online purchase within 14 days after the day you receive your order, without giving a reason.

To exercise your right of withdrawal, please notify us within this 14-day period through our online return form or by emailing customerservice@lavertu.nl. After notifying us, you have a further 14 days to return the products.

Open the Lavertu return form

• Returns can be registered within 30 days of receiving your order.
• Please register your return using our online return form or contact us at customerservice@lavertu.nl.
• Products must be returned complete and carefully packaged, preferably in their original packaging.
• For hygiene and health-protection reasons, sealed cosmetic products cannot be returned once the hygiene seal has been broken.
• If no legal hygiene exception applies, you may inspect the product only as you would reasonably be able to do in a physical store. We may deduct any loss in value caused by unnecessary handling.
• Please package your return securely to prevent damage during transport.

• If an item arrives damaged, defective or incorrectly delivered, please contact us as soon as possible at customerservice@lavertu.nl. Where possible, notify us within 48 hours and include your order number and clear photographs. This requested notification period does not affect your statutory consumer rights.
• If your complaint is justified, Lavertu will cover the necessary return shipping costs and provide an appropriate solution free of charge.
• Depending on the circumstances and your statutory rights, the solution may include replacement, repair, a price reduction or a refund.

• For standard returns, the direct return shipping costs are paid by the customer.
• If an item is damaged, defective or incorrectly delivered and your complaint is justified, Lavertu will cover the necessary return shipping costs.
• If you return your entire order, we will refund the original standard delivery costs. Any additional costs for a more expensive delivery method, such as express delivery, will not be refunded.
• If you return only part of your order, the original delivery costs will not be refunded.

Once we have received and inspected your returned items, the applicable refund will be processed within 5 business days using the same payment method used for the original order.

We may withhold the refund until we have received the returned products or until you have provided proof that the products have been returned, whichever occurs first.

If you return your entire order, the refund will include the original standard delivery costs. Additional costs for a more expensive delivery method, such as express delivery, will not be refunded. Original delivery costs are not refunded for partial returns.

For damaged, defective or incorrectly delivered items, the appropriate solution may include replacement, repair, a price reduction or a refund, depending on the circumstances and your statutory rights.

• If your order included a free promotional gift and your return means that the remaining order no longer meets the conditions of the promotion, the free gift must also be returned.
• The free gift must be unused, undamaged and, where applicable, unopened and in its original packaging.
• The direct return shipping costs are paid by the customer.
• If the free gift is not returned, or is returned used, damaged or incomplete, its stated promotional value may be deducted from your refund.

• Register your return using our online return form or contact us at customerservice@lavertu.nl before sending the products back.
• Carefully package the products to prevent damage during transport. Where possible, reuse the original delivery packaging.
• Do not open or break the hygiene seal of cosmetic products if you may wish to return them.
• Use a tracked shipping method and keep your proof of shipment until your return has been processed and the applicable refund has been received.

At Lavertu, we want every order to feel like a refined and thoughtful experience — from packaging to delivery. If something is not as expected, we aim to make the return process simple, fair and transparent, with clear support at every step.

Made a mistake or changed your mind? Please contact us as soon as possible. We will do our best to change or cancel your order before it enters processing.

For the best chance of changing or cancelling an order, submit your request on the day of ordering before 16:00. As orders may be processed quickly, we cannot guarantee that a request can still be completed, even when it is submitted before 16:00.

Once an order has been processed or shipped, it can no longer be changed or cancelled. You may still request a return in accordance with our 30-day return policy.

Use the form below or contact us at customerservice@lavertu.nl. Please include your order number and clearly describe the requested change or cancellation under “Additional Details”.