Review Policy
Review Policy – Lavertu Cosmetics
At Lavertu Cosmetics, we value honest and reliable product reviews. To provide our customers with accurate information and to prevent misuse, we follow the review policy below for collecting, verifying, and publishing reviews.
How we collect reviews
After a purchase, our customers automatically receive an email inviting them to leave a review about the purchased product. This way, we encourage only genuine customers to share their experience.
It is also possible to leave a review voluntarily via the product page. In that case, we ask for a name and a valid email address.
How we verify reviews
Every review is manually checked before being published. During this check, we focus on the following points:
Origin: We verify whether the provided name and email address match a previous order or otherwise appear legitimate
Content: Reviews that are hateful, discriminatory, offensive, or spam-like will not be published
Authenticity: Both positive and negative reviews are published, as long as they appear to be based on a real product experience
We do our best to prevent misleading or fake reviews so our customers can trust the information shown.
What we do not publish
We do not publish reviews that:
Are offensive or discriminatory
Contain inappropriate language
Include spam or promotional content
Are unrelated to the product
Appear suspicious or fraudulent
Transparency
We do not delete or modify reviews for commercial reasons. Only if a review violates this policy or applicable laws do we reserve the right to hide or edit it (for example, in the case of spelling errors or unreadable text).
Questions or feedback
Do you have questions about our review policy or would you like to report a review? Please contact us at [email protected] or via the contact form on our website.