Shipping policy

Last updated: 2 November 2026

Shipping and delivery

At Lavertu, we aim to dispatch every order quickly, securely and transparently. This Shipping Policy explains our order processing, delivery estimates, tracking, pre-orders and international shipping.

Order processing

Orders placed before 17:00 CET on business days, Monday through Friday, are normally dispatched on the same business day.

Orders placed after 17:00 CET, during weekends or on Dutch public holidays are processed on the next business day.

Although we consistently aim to meet these dispatch times, exceptional operational circumstances may occasionally cause a delay. If a significant delay affects your order, we will contact you where reasonably possible.

Shipping costs and delivery estimates

Available shipping methods, shipping costs, free-shipping thresholds and estimated delivery dates are displayed at checkout based on the delivery address.

Delivery estimates begin once your order has been dispatched. They are estimates rather than guaranteed delivery dates and may be affected by carrier delays, public holidays, severe weather, customs procedures or other circumstances outside our reasonable control.

Tracking

All orders are shipped with tracking. Once your order has been prepared for dispatch, you will receive a shipping confirmation containing your tracking information.

Tracking information may take some time to update after the shipping label has been created. For international shipments, delivery may be completed by a local delivery partner.

Pre-orders

If an order contains one or more pre-order products, the complete order will be dispatched once all products are available.

Any expected availability or dispatch date shown for a pre-order product is an estimate and may change due to production, transport or other circumstances outside our reasonable control. If a substantial delay occurs, we will provide an update where reasonably possible.

International orders, customs and import charges

International orders are sent as tracked parcels.

For deliveries outside the European Union, customs duties, import VAT, local taxes, clearance charges or other fees may be charged by the destination country or delivery provider. These charges are not included in the product price or shipping costs paid to Lavertu and must be paid by the recipient.

Lavertu does not determine or collect these charges and cannot predict their amount. Customs procedures may also extend the estimated delivery time. We recommend contacting the relevant local customs authority before ordering if you require further information.

Delivery address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please contact us as soon as possible if an address needs to be corrected. Once an order has entered processing or has been dispatched, we may no longer be able to change the delivery address.

If a parcel is returned because an incorrect or incomplete address was supplied, or because it was not collected, additional shipping charges may apply before the order can be sent again.

Delayed or missing deliveries

If tracking has not updated for an unusual period or your parcel has not arrived within the estimated delivery window, please contact us at customerservice@lavertu.nl.

We will investigate the shipment with the delivery provider. Lavertu remains responsible for the order until it has been delivered, except where the customer has independently arranged a carrier that was not offered by Lavertu.

If a parcel is confirmed as lost, we will provide an appropriate solution in accordance with applicable consumer law.

Damaged deliveries

If your order arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery. Include your order number and clear photographs of the parcel, shipping label and damaged products so that we can investigate the issue promptly.

The request to report damage within 48 hours does not limit your statutory consumer rights. Where a product has been damaged during delivery, we will provide an appropriate solution in accordance with applicable consumer law.